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Return Policy
Special cases:
Should we have assessed your request to be eligible for a return, the following conditions will still apply: your item must be in the same condition as when you received it, uninstalled, with all manuals, spare parts and in its original packaging. You’ll also need the receipt or proof of purchase. We will have to receive your item first in order to process your return, transportation charges arranged by us will be at a fee of $40 GST included. We aim to inspect the returned good and inform you of the status of your return within 3 working days.
We reserve the rights to reject returns if they are found to have been installed or if they are no longer in a sellable condition.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received an incorrect item, so that we can evaluate the issue and rectify it as soon as possible.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We accept exchange requests with the same conditions outlined in our return policy above. To initiate an exchange, you can message us or drop us an email at bathroomguru@wantai.com.
Flexi-Delivery Policy
We can hold your delivery for up to 6 months from the purchase date. Subject to the following terms and conditions:
Cancellation Policy
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Take 20% off your first order
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