Welcome to Bathroom Guru's Frequently Asked Questions (FAQ) page. We understand that shopping online can be overwhelming, which is why we have compiled a list of frequently asked questions to help you navigate our store and make informed decisions.

Here, you'll find answers to some of the most common questions our customers ask us. If you have any other queries or concerns, please feel free to contact us via email, phone, or live chat, and we will be happy to assist you.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 24 hours!

Commonly Asked Questions

We accept a wide range of digital payment methods including Visa, Master, Amex, GrabPay, Shopback Pay, PayNow. For other payment methods such as bank transfers, please chat with us to arrange. We also accept cash-on-delivery, but it is exclusive for self-collections only.

To ensure that your order arrives in the best condition, all deliveries will be done via our in-house delivery team.

We also allow for self-collections at our warehouse address on weekdays only, please chat with us beforehand and we will provide you with the available pickup timings. No pick-ups are available between 12-2pm.

More shipping options will be made available to you soon!
Please indicate your preferred delivery date during check-out. We always try to deliver by the next working day if order is placed before 2pm. Otherwise, delivery will be made in 3-5 working days.

Definitely! We allow for flexible shipping dates for up to 6 months from your purchase date.

Please indicate your preferred shipping date during check out. Otherwise, please drop us a chat indicating your order number and preferred delivery date after your order is placed.

Buying from us gives you the peace of mind that your delivery will be held until your renovation date, ensuring that everything arrives at the right time. Other stores may only allow for a short window of delivery, often within 3-5 working days, which may not align with your renovation schedule. By choosing us, you have the flexibility to have your items delivered when it is convenient for you.

In the event you have not received your order, kindly drop us a message indicating your order number.

Our showroom is located at 25 Changi South Ave 2, Level 1-2, Singapore 486594.

Opening hours:
Mondays to Fridays: 10am to 7pm
Saturdays: 10am to 6pm
Sundays and Public Holidays: Closed

Unable to find satisfactory answers ? Contact Support